Question 1

Who is Destination Vancouver?

Accepted Answer

Destination Vancouver is the non-profit, member-based destination marketing and management organization for the spectacular city of Vancouver, BC. Our purpose is to market Metro Vancouver as a destination for leisure, meeting, and event travellers. Our goals are to attract visitors to the region, encourage them to stay longer, or to return for many more visits. Destination Vancouver is the Official provider of travel information to visitors of Vancouver.

Question 2

How long has Destination Vancouver’s volunteer program been around?

Accepted Answer

Destination Vancouver's volunteer program was established in 1996 with the first group of 13 volunteers at our downtown Tourist Info Centre. Since then Destination Vancouver's volunteer program has expanded to over 220 volunteers at hosting and greeting locations.

Question 3

When does volunteer recruitment begin?

Accepted Answer

Destination Vancouver’s volunteer recruitment usually takes place in February/March every year or less often, depending on operational needs.

Question 4

Who is Destination Vancouver looking for?

Accepted Answer

The outstanding reputation of our exciting industry is due to the quality and calibre of our people. We are seeking local residents with a special interest in assisting visitors to our beautiful city, who bring with them a sound knowledge of Vancouver and British Columbia. Customer service, sales, information counselling, and fluency in other languages are some of the beneficial skills and experience, among a few other specific qualifications that are desired for the volunteer positions at Destination Vancouver:

Ability to communicate fluently in English, second language a definite asset;

Enjoy meeting people and interacting with other cultures;

Excellent knowledge of Metro Vancouver and British Columbia;

Good knowledge of Metro Vancouver Transit system;

Great interpersonal & sales skills, engaged, enthusiastic, and friendly;

Be a permanent resident, Canadian citizen, and have lived in Metro Vancouver for more than one year;

Comfortable volunteering in a busy, energetic, fun environment;

Be able to make a commitment to completing the training program;

Commit to volunteering 4.5 hours a week for at least one year;

Comfortable standing and/or walking for lengthy periods of time;

Basic internet search and other basic computer applications knowledge.

Question 5

What type of volunteer training and orientation is provided?

Accepted Answer

The volunteer team members will receive a 1-day classroom training. Following the classroom training, volunteers will receive additional on-site shadowing and coaching to help them prepare for their role. In addition to the initial training, in-person and/or online member presentations and product familiarization tours are organized as part of Destination Vancouver's commitment to on-going training and product knowledge development.

Question 6

What is the length of volunteer commitment with Destination Vancouver?

Accepted Answer

Destination Vancouver is committed to exceeding expectations and invests a significant amount of resources into recruiting, training, and supporting its team members and volunteers. To provide the best travel information services and create unsurpassed experiences for all visitors to Vancouver, Destination Vancouver requests the following volunteer time commitment:

Commitment to attend training and orientation, and;

Minimum of 4.5 hours/week volunteer commitment on a regular basis.

Question 7

Is the volunteer uniform provided by Destination Vancouver?

Accepted Answer

A uniform and a nametag are important indicators of consistent, professional service. As part of Destination Vancouver's commitment to professionalism and superior customer service, a personal brand colour, logoed shirt, and a nametag are provided. The volunteer is responsible for providing their own black cardigan, black dress pants/skirt, and closed toe black shoes.

Question 8

What are the benefits of volunteering with Destination Vancouver?

Accepted Answer

The volunteer program has various activities and rewards to show appreciation for the volunteers' professionalism, passion, and time commitment. The following are some of the rewards and opportunities offered at Destination Vancouver:

Welcome and interact with visitors from around the world;

Share your passion for the city and province you live in;

Enjoy being part of an exciting organization and industry in Vancouver;

Give back to your community and help others;

Gain further professional experience and knowledge;

Length of service awards;

Tourism privilege pass & member familiarization tours;

Annual volunteer appreciation events, and more.

Question 9

How can I apply to become a volunteer at Destination Vancouver?

Accepted Answer

You may fill out our on-line Volunteer Application form in advance. Volunteer applications are kept on file for next recruitment. Volunteer recruiting for Destination Vancouver is selective. Candidates must complete an application form, followed by a personal interview to determine their knowledge, enthusiasm, availability, commitment, and interest in promoting Metro Vancouver and Destination Vancouver members.

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Help tourists at info desk locations

Hear it from the heart

It is such a pleasure working with the volunteers. Each and every person brings their own unique experience and perspective to the ‘job.’ I look forward to every shift.

Lisa

I love volunteering with Destination Vancouver. The volunteers are like-minded, wanting to help tourists and locals in finding local eateries, attractions, cruise info, and so much more.

Donna

I love the DV volunteer team! The staff are so supportive and fun to be around and my fellow volunteers are great. Teaming up with others gives us a chance to share knowledge. We are an awesome bunch!

John

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